Help centre

Frequently Asked Questions

Find quick answers about your account, security, Identity Sheets and the CleanCutsLab community.

Account & security

How do I create an account?

Open Sign In and choose Create Account. Enter your display name, email address and a strong password. Open and read the Privacy Statement, accept it, and then create your account. Follow any confirmation instructions sent to your email address.

I forgot my password. What should I do?

Choose “Forgot your password?” on the sign-in page. Open the recovery email and follow its link to choose a new password.

How do I change my password or username?

Sign in and open Account. You can change your username in Profile and set a new password under Sign-in security.

What is the Authenticator?

The Authenticator adds a second verification step to your account. You can enable or remove it under Sign-in security. Never share an authenticator code with anyone.

Identity Sheets & downloads

What is a CleanCutsLab Identity Sheet?

An Identity Sheet is a structured visual reference designed to keep a person, animal or fictional character consistent across images, scenes and productions.

Why must I sign in to download a ZIP package?

Downloads are provided to registered members so CleanCutsLab can protect its files, prevent abuse and keep accurate download records.

Where can I find my download?

Open Identity Sheets, choose the sheet you need and use the download button on its detail page. Your browser normally saves the ZIP package in its Downloads folder.

Can I share or resell an Identity Sheet?

Do not redistribute or resell CleanCutsLab files unless the applicable licence explicitly permits it. Check the information supplied with the Identity Sheet.

Community & messages

How do I participate in the forum?

Create an account or sign in, open Forum and choose a discussion. Signed-in members can create topics and post replies.

Where can I read private messages?

Open Account. New messages appear in the Inbox button, which turns green when an unread message is waiting. Sent messages are available under Sent.

Can I delete messages?

Yes. Open a message in your Account and choose Delete message. This removes it from your own message box.

Why was my comment or post removed?

Content may be removed when it violates community rules, is unsafe, misleading, abusive or unrelated. A moderation message may appear in your account.

Privacy & support

Can CleanCutsLab see my password?

No. Passwords are handled by the authentication provider and are not visible to CleanCutsLab as readable passwords.

Where can I read how my data is handled?

Open the Privacy Statement from the footer for information about processed data, security, retention and your rights.

What if the FAQ does not answer my question?

A guided helpdesk is being prepared. Until it is available, use the community forum for general questions. Never post passwords, verification codes or other sensitive information.